FAQs

General

How long will my quote take?

Once we have all the relevant information for your corrugated cardboard box requirements, we will aim to turnaround quotes within 24-48 hours.
However, more bespoke designs may require longer..

What information do you need to be able to quote me?

We will be able to provide a quotation quickly if we have the following information:

• Dimensions of the cardboard box required
• Print details
• Varnished or matt finish
• Delivery postcode
• Material requirement (if known). If you’re not sure, we will need some extra information such as:
  
  • What products is going to be packaged?
  • Weight of box
  • How the boxes are to be placed on a pallet (block pattern or interstacked)?
  • Number of layers per pallet
  • Is the product going to be exported?
  • The product storage conditions (ambient, hot or cold)

If you can send a picture of something of a similar style, this will also help speed things up, we have lots of images on our gallery of boxes we have produced.

Can I use my own design?

You can use your own artwork. However, if you need some assistance with this, we do offer design services.

What happens when I place my first order?

Before we process your first order, we will carry our the origination process. Here’s what to expect:

1. We will send you a product sample so you can check the dimensions. We will ensure that it is the correct fluting, but it may not be the correct material.
2. Once you’re happy with the sample, we will then generate any artwork requested. You will receive a PDF for approval.
3. Colour swatches will be requested to match your required pantone. This will be sent directly from our ink suppliers for you to approve.

What types of corrugated cardboard types are available?

We offer corrugated packaging solutions in a wide range of flute sizes. The fluting varies from micro flute (which has a similar thickness to solid board) up to double wall BC flute (7mm thick).

As well as different flutes, we offer a number of different paper types providing different finishes. These are:

• Kraft: this provides a cleaner finish on the paper and is available in white or brown (not recycled paper)
• Test: this provides a mottled finish and is available in white or brown (recycled paper)
• Fluting: heavyweight fluting is recommended for extreme storage conditions (recycled paper unless specified)
  Coated papers: this is kemi lite and the coating provides a glossy finish when printed with a varnish.

Please note - we do not print onto other materials.

Are your packaging solutions environmentally friendly?

The majority of board grade use recycled paper for fluting and we’re FSC Certified, meaning we can ensure that the materials used to produce your corrugated packaging box is sourced from a certified forest that is managed with consideration for people, wildlife and the environment.

What is your minimum order quantity?

This can vary due to the different styles and sizes of the boxes. We will include different price breaks in our quotation so you can see any potential savings.

Do I have to pay for cutting formes or printing plates?

If you’re ordering any bespoke style cartons which are unique may require additional tooling. This is a one off cost and is invoiced on first product delivery. If you want to have printing on your product then we would also need to charge for producing printing plates, again, this would be a one off cost invoiced on first product delivery.

Delivery & Shipping

How is shipping calculated?

Delivery charges are included in the unit prices and the cost is based on the number of pallets required.

How long will it take to receive my boxes?

We aim to deliver your corrugated packaging within 24 - 48 hours. However, this is all dependent on location.

How will my boxes be packaged and sent to me?

We secure all of our products on standard 1200 x 1000 pallets and we will ensure they’re clearly labelled. If you have any special palletisation requirements then please let us know and we will accommodate if possible.

Can you split an order and ship to different destinations?

Yes, we would be more than happy to do this but we would need this information when quoting or processing the order.

Can you combine multiple orders and ship them together?

We make a conscious effort to reduce our carbon footprint, so we do aim to combine deliveries and ship them together where possible.

How do freight deliveries work?

We currently use 3rd party haulers and they deliver between 9am – 5pm on weekdays. If you have any special requirements, please let us know and we will do our best to accommodate.

Will I receive tracking information for my order?

All our deliveries are booked in with customers with 24 - 48 hours’ notice.

Quality

What quality standards do you work to?

We always ensure our products are of the highest quality. We even have the certifications to prove it:

• BRC Global Standard for Packaging and Packaging Materials - For the design, manufacture and supply of corrugated packaging products for the manufacturing and food industry.
• I.S.O 9001:2008 - Quality management system standard
• FSC Certified - our commitment to helping the environment